At American Express Global Business Travel, we are dedicated to delivering exceptional experiences for our customers. We're looking for a creative and customer-centric professional to join our team as a Customer Experience Manager. If you have a passion for enhancing customer satisfaction and a knack for developing innovative solutions, we'd love to hear from you!
Why Work With Us?
- Flexible Working Hours: Enjoy the freedom to design your work schedule to suit your lifestyle.
- Comprehensive Benefits: We offer a competitive benefits package, including health insurance, retirement plans, and generous paid time off.
- Dynamic Work Environment: Be part of a vibrant team that values collaboration and continuous improvement.
What You’ll Do:
- Manage Customer Inquiries: Provide timely and efficient service, ensuring all customer needs are met.
- Analyze Feedback: Use data-driven insights to develop creative solutions for enhancing customer satisfaction.
- Innovate: Identify and implement strategies to improve our customer service processes and initiatives.
- Collaborate: Work closely with the customer service team and other departments to ensure a seamless customer experience.
- Advocate: Represent customer needs within the organization, ensuring their voices are heard and addressed.
- Track Performance: Monitor and measure customer experience metrics, recommending changes to boost satisfaction.
- Develop Loyalty Programs: Create and manage programs that reward and retain our valued customers.
- Stay Current: Keep up with industry trends and advancements in customer experience management.
Qualifications:
- Proven experience in customer service and experience management.
- Excellent communication, organizational, and problem-solving skills.
- Enthusiastic about helping customers and improving their experiences.
Your Impact:
As a Customer Experience Manager, you’ll play a vital role in ensuring our customers have the best possible experience when booking travel through our services. Your innovative solutions and customer-first approach will help shape the future of our customer service.
Join Us
American Express Global Business Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics.
Ready to make a difference in our customers' lives? Apply now and join our team!