Virtual Customer Service Representative
Company: American Express
Location: Remote (USA)
Salary: $40 per hour
Job Description: American Express is seeking motivated individuals to join our team as Virtual Customer Service Representatives. This entry-level position is perfect for college-level candidates who are looking to gain valuable experience while working from the comfort of their own home.
Responsibilities:
- Provide exceptional customer service to American Express cardholders via phone, email, and chat platforms.
- Assist customers with inquiries, account management, and issue resolution in a professional and efficient manner.
- Educate customers on American Express products, services, and benefits.
- Utilize internal systems to accurately document customer interactions and transactions.
- Meet and exceed performance metrics related to customer satisfaction, call quality, and productivity.
Duties:
- Handle a high volume of inbound customer contacts while maintaining a positive and helpful attitude.
- Navigate multiple software applications simultaneously to access customer information and resources.
- Adapt to changing business needs and priorities in a fast-paced virtual environment.
- Collaborate with team members and leadership to share knowledge and best practices.
Requirements:
- Must be currently enrolled in or have completed a college degree program.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in using computer systems and navigating online platforms.
- Availability to work flexible hours, including evenings, weekends, and holidays.
Benefits:
- Competitive hourly wage of $40 per hour.
- Flexible work schedule with the opportunity to work from home.
- Comprehensive training and ongoing support to ensure success in the role.
- Potential for career advancement within American Express.
- Access to employee benefits, including health insurance, retirement plans, and discounts on American Express products and services.
Join our team at American Express and embark on a rewarding career journey while making a positive impact on our customers' experiences! Apply now to become a Virtual Customer Service Representative.