As a Customer Support Chat Agent specializing in healthcare, you'll interact with customers through live chat on our website and social media platforms, addressing their questions and ensuring a smooth, positive service experience. Your responsibilities will include precise data entry, safeguarding data confidentiality, and working closely with team members to ensure uniformity in customer support.
Skills/Experience Required:
This role is perfect for individuals with a high school diploma or equivalent, paired with experience in remote data entry or similar positions. No prior social media experience is necessary, as we provide extensive training.
Compensation:
$35 per hour.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via social media channels and live chat.
- Resolve customer issues, provide support, and manage product reviews to ensure satisfaction.
- Utilize internal tools and resources to deliver exceptional customer service.
- Follow established protocols and guidelines, maintaining our high-performance standards.
Location:
This is a fully remote role, ideal for candidates across the United States, though we welcome applications from around the world.