Job Title: Remote Customer Service Representative
Location: USA
What You’ll Do:
Engage with customers via phone, email, and chat to address inquiries and resolve issues.
Assist passengers with booking flights, changing reservations, and managing travel itineraries.
Provide accurate information on flight schedules, fares, policies, and procedures.
Handle customer complaints with professionalism and escalate complex issues as needed.
Maintain in-depth knowledge of Delta Airlines products, services, and loyalty programs.
Collaborate with team members to optimize service delivery and achieve performance targets.
Why You’ll Love Working with Us:
Flexible Scheduling: Enjoy the freedom to work evenings, weekends, and holidays to fit your lifestyle.
Comprehensive Benefits: We offer a competitive salary and a robust benefits package to support your well-being.
Exciting Travel Perks: Access exclusive employee discounts on travel and other company products/services.
Professional Growth: Opportunities for career advancement and ongoing professional development.
Supportive Environment: Join a collaborative team of professionals dedicated to excellence in customer service.
Dynamic Training: Participate in a comprehensive training program with continuous support from management.
What We’re Looking For:
Communication Skills: Excellent verbal and written communication abilities.
Customer Service Passion: A strong orientation towards helping others and delivering outstanding service.
Tech Savvy: Proficiency in computer applications and ability to navigate multiple systems simultaneously.
Problem-Solving Abilities: Critical thinking skills to resolve customer issues efficiently.
Team Player: Strong interpersonal skills and the ability to work effectively in a team environment.
Adaptability: Ability to adjust to changing technology and tools used in customer service.
Industry Knowledge: Familiarity with airline industry regulations, policies, and procedures is a plus.
Experience: Previous customer service experience is preferred; experience in the airline or travel industry is a plus.
Ready to Join Us?
To apply for the Remote Customer Service Representative position, visit our Delta Airlines Careers page. Submit your resume and cover letter outlining your relevant experience and why you are passionate about joining our team. We look forward to reviewing your application and welcoming you to the Delta family!
Delta Airlines: Connecting People. Uniting the World.