• Respond promptly to passenger inquiries via online channels such as chat and email.
• Assist passengers with booking, reservations, and other service-related inquiries.
• Provide information on flight schedules, baggage policies, and travel requirements.
• Address and resolve customer conces, escalating issues when necessary.
• Collaborate with other departments to ensure a coordinated and efficient customer experience.
Qualifications:
• Previous customer service experience, preferably in the airline or hospitality industry.
• Excellent written and verbal communication skills.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Familiarity with airline systems and procedures is a plus.
• Availability to work flexible hours, including evenings, weekends, and holidays.
Perks and Benefits:
• Competitive salary with performance-based incentives.
• Comprehensive health and wellness benefits.
• Employee travel privileges.
• Opportunities for career advancement and professional development.
• Collaborative and inclusive work culture.
How to Apply: If you are passionate about delivering exceptional customer service and want to be part of a dynamic team in the aviation industry, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for this position.American Airlines is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees