What You Will Do:
• Handle incoming calls from customers with professionalism and courtesy.
• Assist passengers with flight reservations, changes, and cancellations.
• Address customer inquiries and resolve issues promptly and efficiently.
• Provide information regarding flight schedules, fares, and South Airlines’ policies.
• Ensure customer satisfaction through effective communication and problem-solving.
Responsibilities:
• Answering and managing a high volume of incoming calls.
• Meeting or exceeding performance targets for call handling and customer satisfaction.
• Keeping updated on South Airlines’ services, policies, and procedures.
• Collaborating with team members to share knowledge and improve overall service.
Requirements:
• High school diploma or equivalent.
• Proven customer service experience, preferably in a call center environment.
• Excellent communication skills, both verbal and written.
• Ability to navigate computer systems and multitask effectively.
• Flexibility to work various shifts, including evenings and weekends.
Conditions:
• Online remote position, requiring a stable internet connection.
• Must have a quiet and dedicated workspace.
• Availability to attend virtual meetings and training sessions.
Benefits:
• Competitive salary.
• Flexible work hours.
• Opportunities for career advancement.
• Employee discounts on South Airlines’ services.
• Work from the comfort of your own home.
Don’t miss the chance to be a part of South Airlines’ growing team! Apply now and embark on a rewarding career in the aviation industry.