We are seeking a highly motivated and dedicated Online Technical Support UPS Specialist to join our dynamic team. This remote position is ideal for individuals passionate about technology and providing exceptional customer service. As an Online Technical Support UPS Specialist, you will be responsible for troubleshooting and resolving technical issues related to UPS (Uninterruptible Power Supply) systems, ensuring optimal performance and customer satisfaction.
Additional Information:
- Location: Remote
- Job Type: Full-Time
- Working Hours: Flexible, but must be available for occasional weekends and holidays
- Training: Comprehensive training provided
- Career Growth: Opportunities for advancement and professional development
Required Qualifications:
- High school diploma or equivalent
- Strong technical aptitude and problem-solving skills
- Excellent verbal and written communication skills
- Ability to work independently and in a team environment
- Proficiency in using online communication tools and software
- Customer-focused with a positive attitude
Preferred Qualifications:
- Associate's or Bachelor's degree in a related field (e.g., Information Technology, Computer Science)
- Previous experience in technical support or customer service roles
- Familiarity with UPS systems and their components
- Certification in CompTIA A+, Network+, or similar
Benefits Information:
- Health Insurance: Comprehensive medical, dental, and vision plans
- Paid Time Off: Generous PTO policy, including vacation, sick leave, and holidays
- Retirement Plans: 401(k) with company match
- Professional Development: Access to online courses, certifications, and conferences
- Equipment Provided: Company-issued laptop and other necessary equipment
- Work-Life Balance: Flexible working hours and remote work environment
- Wellness Programs: Employee wellness programs and mental health support