Location: USA
Salary: $38-45K/Year
Employment Type: Full Time
Education: Bachelor's Degree
About the Role
Join our team as a Customer Support Representative and play a key role in empowering our customers to achieve better health outcomes. This is a fully remote position, allowing you to work from home with a flexible schedule that may include hours outside of typical business times.
Key Responsibilities
- Provide exceptional support via phone, email, and online for billing, insurance verification, product, and service inquiries.
- Manage both inbound and outbound calls, proactively identifying solutions to anticipated customer questions.
- Take ownership of customer issues from start to finish, collaborating with pharmacists and pharmacy staff when necessary.
- Deliver top-tier service in a fast-paced environment, addressing customer insurance and copay inquiries.
- Offer technical support for navigating pharmacy.amazon.com.
- Ensure timely service to enhance customer relationships, seeing every interaction as an opportunity to build lasting connections.
- Promote customer safety and adherence to the company's Work From Home policy.
Qualifications
- High school diploma or equivalent (must be 18 years or older).
- 6+ years of professional experience with computer and online tools.
- Proven multitasking skills with phone and computer abilities.
- Pass a pre-employment drug screening.
Preferred Qualifications
- 1+ year of relevant phone or email customer service experience.
- Excellent verbal and written communication skills.
- Experience in a customer service or call center environment.
- Familiarity with the healthcare sector.
- Ability to thrive under pressure in a fast-paced setting while meeting productivity and quality standards.
- Demonstrated teamwork skills.
Why Amazon?
Amazon is committed to creating a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Ready to join us?
Embrace the opportunity to work remotely and make a positive impact on our customers' lives. Apply today and start your journey with Amazon!