American Express is seeking a dedicated Remote Part-Time Customer Experience Representative to join our team. As a Customer Experience Representative, you will provide outstanding support to our valued customers, ensuring their needs are met with professionalism and efficiency.
Key Responsibilities:
- Assist customers with inquiries, issues, and service requests via phone, email, and chat.
- Provide accurate information about products, services, and account details.
- Resolve customer concerns promptly and effectively, aiming for first-call resolution.
- Maintain a positive attitude and build rapport with customers.
- Document interactions and maintain accurate records of customer communications.
Qualifications:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently in a remote environment.
- Previous customer service experience is preferred but not required.
- Reliable internet connection and a quiet, dedicated workspace.
Benefits:
- Flexible part-time hours to fit your schedule.
- Comprehensive training and ongoing support.
- Opportunity to grow within a leading global company.
- Competitive hourly rate and performance incentives.
How to Apply: Interested candidates should submit their resume and a brief cover letter outlining their interest in the role and relevant experience.
Join American Express and help us create exceptional customer experiences every day. Apply today!