As an Online Sales Associate at Walmart, you will play a key role in driving our e-commerce success. You will engage with customers online, providing exceptional service and support to ensure a seamless shopping experience. Your responsibilities will include responding to customer inquiries, processing orders, and resolving issues. This is a fully remote position, allowing you to work from the comfort of your home.
Key Responsibilities:
- Engage with customers via chat, email, and social media to provide support and resolve inquiries.
- Process orders accurately and efficiently.
- Monitor and update inventory levels on the website.
- Collaborate with the team to improve customer service processes and sales strategies.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Handle returns, refunds, and order tracking.
Additional Information:
- This is a full-time remote position.
- Flexible working hours, including some weekends and holidays.
- Comprehensive training will be provided to ensure you are equipped to meet our customers' needs.
- Opportunities for growth and advancement within the company.
Required Qualifications:
- High school diploma or equivalent.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Reliable internet connection and a suitable workspace.
- Proficiency in basic computer skills and online navigation.
Preferred Qualifications:
- Previous experience in a customer service or sales role.
- Familiarity with e-commerce platforms and online sales processes.
- Ability to multitask and manage time effectively.
- Experience using customer service software and CRM tools.
Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and holiday pay.
- Employee discount on Walmart products.
- Access to ongoing training and professional development resources.