UPS is seeking a dedicated and customer-focused Live Chat Support Assistant to join our remote team. As a Live Chat Support Assistant, you will be responsible for providing exceptional customer service via live chat, addressing customer inquiries, resolving issues, and ensuring a positive customer experience.
Additional Information:
- Location: Remote (Work from Home)
- Employment Type: Full-time
- Schedule: Various shifts available, including weekends and holidays
- Department: Customer Support
Required Qualifications:
- High school diploma or equivalent
- Excellent written communication skills
- Strong problem-solving abilities
- Ability to multitask and manage time effectively
- Proficiency with computers and typing
- Reliable internet connection and a quiet workspace
- Previous customer service experience
Preferred Qualifications:
- Associate's or Bachelor's degree
- Experience in a remote or virtual support role
- Familiarity with UPS services and products
- Bilingual or multilingual abilities
Benefits Information:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) retirement plan with company match
- Opportunities for career growth and development
- Employee assistance program
- Discounts on UPS shipping services
Apply Now to become a part of the UPS family and help us deliver a world-class customer experience!