Job Title: Call Center Customer Service Specialist (Remote Work)
Company: Synergy America, inc
Location: Remote
Are you passionate about providing excellent customer service? Do you thrive in a fast-paced and dynamic environment? If so, we want you to join our team as a Call Center Customer Service Specialist working remotely.
Responsibilities:
- Handle incoming customer inquiries and provide accurate information or assistance.
- Respond promptly to customer inquiries via phone, email, and chat professionally and courteously.
- Resolve customer issues and complaints effectively, aiming for first-contact resolution.
- Maintain a thorough understanding of products, services, and company policies to provide accurate information to customers.
- Document all customer interactions and transactions accurately in the company database.
- Collaborate with team members and other departments to ensure seamless customer experiences.
- Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction.
Qualifications:
- Proven experience in a customer service or call center role.
- Excellent communication skills, both verbal and written.
- Ability to work independently and collaboratively in a remote team environment.
- Strong problem-solving skills and the ability to think on your feet.
- Tech-savvy with proficiency in using customer service software and tools.
- Availability to work flexible hours, including evenings and weekends, as needed.
Requirements:
- High school diploma or equivalent; college degree preferred.
- Previous experience in a remote work setting is a plus.
- Access to a quiet and dedicated workspace with a reliable internet connection.
- Familiarity with CRM systems and call center software.
- Strong multitasking abilities and attention to detail.
Benefits:
- Competitive salary.
- Health insurance coverage.
- Flexible work hours.
- Opportunities for career advancement.
- Positive and inclusive team culture.
If you are a customer service professional who is dedicated, adaptable, and passionate about creating positive customer experiences, we invite you to apply for this exciting remote position. Please submit your resume and a cover letter detailing your relevant experience.
Note: Synergy America, inc is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.