ID: 2023-1383
Category: Information Technology
Type: Regular Full-Time
Overview
Company Overview:
We seek a skilled IT Help Desk Specialist to join our remote team. We want to hear from you if you are passionate about providing exceptional technical support and enjoy working in a remote environment.
Job Summary:
As an IT Help Desk Specialist, you will provide technical assistance and support to our internal team members. This remote position allows you to leverage your technical expertise to address and resolve IT-related issues efficiently.
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues.
- Assist with the setup, configuration, and maintenance of IT equipment.
- Collaborate with other IT team members to escalate and resolve complex issues.
- Document and track support requests in the ticketing system.
Qualifications:
- Proven experience as an IT Help Desk Specialist or in a similar role.
- Strong knowledge of computer hardware, software, and operating systems.
- Excellent problem-solving and communication skills.
- Familiarity with remote support tools.
- Ability to work independently and collaboratively within a remote team.
Requirements:
- Reliable high-speed internet connection and a dedicated workspace.
- Proficiency in troubleshooting Windows and Mac operating systems.
- Understanding of network protocols and configurations.
- IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
If you’re eager to kickstart your career in customer chat support and want to be a part of a dynamic, remote team, apply now! Join us in delivering top-notch customer service and making a positive impact.