Job Title: Work from Home Customer Service Representative - Staples
Company: Staples Inc.
Location: Remote (Work from Home)
Are you enthusiastic about providing exceptional customer service? Do you enjoy working independently while being part of a supportive team? Join us as a Work from Home Customer Service Representative at Staples and be a part of our commitment to making it easy for our customers to buy office products.
Responsibilities:
- Respond promptly to customer inquiries through various phone, email, and chat channels.
- Assist customers in placing orders, tracking shipments, and resolving product-related inquiries.
- Provide accurate and detailed information about Staples products, services, and promotions.
- Troubleshoot customer issues and collaborate with other departments to ensure timely resolutions.
- Document customer interactions and transactions accurately in the company's systems.
- Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction.
Qualifications:
- Proven experience in a customer service or call center role.
- Excellent communication skills, both verbal and written.
- Ability to work independently and efficiently in a remote work environment.
- Familiarity with office products and basic knowledge of e-commerce platforms.
- Tech-savvy with proficiency in using customer service software and tools.
- Availability to work flexible hours, including evenings and weekends, as needed.
Requirements:
- High school diploma or equivalent; college degree preferred.
- Previous experience in a remote work setting is advantageous.
- Access to a quiet and dedicated workspace with a reliable internet connection.
- Familiarity with CRM systems and call center software.
- Strong problem-solving skills and attention to detail.
Benefits:
- Competitive hourly rate.
- Comprehensive training and ongoing development opportunities.
- Employee discounts on Staples products and services.
- Flexible work schedule.
- Supportive and inclusive team culture.
If you're a dedicated customer service professional passionate about helping others, we encourage you to apply for this rewarding work-from-home position. Submit your resume and a cover letter outlining your relevant experience.
Note: Staples Inc. is an equal-opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.